Where can I find the Crash Log for my ArKaos software?

Problem:

Where can I find the Crash Log for my ArKaos software?


Solution:

Right after your software crashed you can retreive the Crash Log in the Application Data folder:

  • Launch the ArKaos software and reproduce the Crash
  • Browse to:
    • Windows: C:\users\”current user"\AppData\"ArKaos Software"\log.txt
    • Mac: Go/Library/Logs/ArKaos/"ArKaos Software"/log.txt
  • If you don’t see the Application data folder, you will have to setup your folder view options so that you can see hidden folders
  • Send us the log.txt file as attachment in reply to a support ticket

We will assign your ticket to a developper who will investigate the reasons for the Crash and get back to you for further assistance.